Our Terms & Conditions
any money put down on an item of furniture to secure an order whether partially or wholly is non refundable in the event that the customer changes their mind, doesn’t like the item or it is unwanted or able to afford the outstanding amount. As the items are custom made for you and are very hard to sell on should we need to.
The courier we use is one man and a van, therefore will require help unloading your item and placing inside your doorway. If you require him to take the item to another area this would have to be arranged with the courier himself and there maybe an additional cost to this.
If you require the courier to bring an extra person along to help lift please notify us at the time of ordering, there is an additional £50 charge for this.
Please note we do not authorise the courier to take items up flights of stairs- (for insurance and health and safety reasons) please make us aware at the time of ordering if you live in apartments etc and we shall source a courier that is insured to do such requests.
Please check your items upon delivery, once the item has been delivered and signed for by the customer they are acknowledging receipt of the item and that everything is acceptable with it. No refunds or returns can be made once the item has been signed for, this includes but not limiting scratches, dents and chipped paint done whilst in transit ( this should be taken up with the courier) This does not include faults from manufacturing errors as long as we are notified within 24hours of receiving your item.
These terms and conditions have been made to ensure that you, the customer, understand the way in which we operate,
and are designed to ensure that the whole process is made as easy as possible.
Rainbows Kitchens will be referred to as RK
RK reserves the right to alter specification and price without prior warning.
On placing an order, RK requires a deposit of 1/2 of the total quote. Once a deposit has been received, we then treat that order as firm. An order cannot be placed without a deposit being accepted and by securing your order with a deposit it is deemed that you agree to these terms and conditions. Ten working days prior to the agreed delivery date the interim payment of the balance is required to be paid. If within four weeks of the agreed delivery date the customer alters this date, the original payment schedule dates must be adhered to.
We accept cash, debit/credit card and money transfer .
All goods supplied remain the property of RK until RK has full payment.
Change in Design:
Any changes made that alter the overall cost of the kitchen, must be paid for in accordance with our payment terms. Any changes to the agreed plans must be made in writing and in good time.
We will always aim to meet our given delivery dates, but cannot be held responsible for non-delivery of associated goods, such as electrical appliances etc. We reserve the right to alter our delivery dates without prior notice.
Workmanship & Guarantee:
Once installation has been completed, any issues arising that are down to unit construction will be rectified by RK. The units are guaranteed for one year from the date of delivery.. The kitchen units will not be guaranteed until full payment has been received by RK
Other goods supplied:
RK does not hold themselves responsible for any ancillary items supplied, i.e. sinks, taps, electrical appliances, worktops etc. All these items are subject to manufacturers guarantees and warranties. In practice the manufacturers of such appliances will deal with any problems arising with the supply of their goods. None of these items can be returned once they have been delivered.
Changes in specification:
We do not hold ourselves responsible for any changes made in specification etc. to any appliances or associated goods supplied.
Once the kitchen has been installed, risk of loss or damage to the product passes onto the customer.
RK shall be under no liability for any defects arising from fair wear and tear, willful damage or negligence and abnormal conditions. RK cannot be responsible for any movement of wood and the consequence thereof. In practice RK will attempt to deal with any such occurrences.
Wood is a natural product:
We will always try to be faithful to our reproduction of colours, but cannot guarantee an exact match in every case. It must also be noted that wood finishes will darken of it’s own accord over a period of time.
All our painted products have knotting to reduce the knots ‘grinning’ through the paint. We cannot guarantee that some knots will, in time, show through and therefore RK is not liable for any remedial painting work that may arise.
Granite, Acrylic or Hardwood worktops:
These worktops are sold subject to the supplier’s terms and conditions, The final price for these worktops cannot be secured until the actual templating has been done. The price for these products could therefore go up or down.
RK does not carry out any plumbing, electrical tiling or building work. RK does not hold themselves responsible for the actions of any other trades employed.
These are charged at 15% of the order, or the costs incurred by RK at the time of canceling, whichever is the greater. Any deposit paid is non refundable
Rk cannot be held responsible for any consequential loss or damage incurred from the supply and installation of one of their kitchens.